Welcome to the Job Board Manager support center. Here you will find how to reach us and answers to common questions about using the web and mobile application.
1. About the App
Job Board Manager is a platform by Venture Tech Solutions that helps businesses schedule, dispatch, track, and manage field service work. It is available as a web application and as mobile applications for staff in the field.
Core features include job scheduling and dispatch, customer and equipment records, staff timesheets, expense tracking, and reporting.
2. Contact Support
If you need help, have a question, or want to report a problem, our support team is here to assist you.
When contacting us, please include your organization name and a description of the issue, including any error messages and the device or browser you are using. This helps us respond faster.
We aim to respond to all support inquiries within one business day.
3. Frequently Asked Questions
How do I sign in?
Open the app and sign in with the email and password for your account. Your organization administrator provides access and assigns your role. If you do not have credentials, contact your administrator or our support team.
I forgot my password. What do I do?
Use the "Forgot password" option on the sign-in screen to reset it by email. If you do not receive the reset email, check your spam folder or contact support.
Why can't I see certain features?
Available features depend on the role assigned to your account by your organization. If you believe you are missing access you should have, contact your organization administrator.
How do I attach a file to a record?
When editing a record, use the attachment option and select a file with your device's file picker. The app accesses only the single file you choose; it does not access your photo library or other files.
Does the mobile app use my location or camera?
No. The mobile application does not request access to your device's GPS location or camera.
The app is not loading or shows an error.
Check your internet connection, then close and reopen the app. Make sure you are running the latest version. If the problem continues, contact support with a description of what you were doing and any error message.
4. Account & Access
Accounts are managed by your organization. To add or remove users, change roles, or update organization details, contact your organization administrator.
To request deletion of your account or personal information, contact our support team using the details in Section 2, or refer to our Privacy Policy.
5. Privacy
For details on how we collect, use, and protect personal information, please review our Privacy Policy.